Support and Help Contacts

ITC Help Desk

ITC Help Desk - http://itc.virginia.edu/helpdesk
434-924-3731
Immediate tech support and troubleshooting

In the English department

Melissa White - mw2w@virginia.edu
Teaching + Technology Support Partner (TTSP)
Questions, consultations about instructional technologies

June Webb - jep6p@virginia.edu
Local Support Assistant (LSA)
Software installation and computer problems for university-owned computers, including in the grad lounge

Gail Moore - gam4z@virginia.edu
Local Support Partner (LSP)
For when June isn't available

For UVA-specific technologies

Collab
Collab portal with links to Help, FAQ, and demo schedule
Collab support email: collab-support@virginia.edu

Toolkit
Help documentation and FAQs
Support email: itc-toolkit@virginia.edu

Email
Access and setup info
For support, email ITC Help Desk

Wireless
News and configuration info
Also try bringing your laptop to ITC's helpful walk-in clinics for wireless setup: in Clemons Library on Mon-Wed-Fri from 1-4 pm, and alternately in the Science/Engineering Library (Clark Hall) on Tues-Thurs from 1-4 pm.

Home Directory
Configuration info and FAQs

DIY support:

ITC
Check the University's ITC (Information Technology & Communication) site for support and settings info for software, networks, university services, etc.

PC Support
About.com's site offers various articles and advice. You can also post specific questions to savvy users in the forum.

Mac Help
The support center at MacWorld has tips, how-tos, and help. For specific questions, try posting in their forum.

Microsoft products
The online support sites for Office products and Windows operating systems.

Firefox and Thunderbird
Mozilla's central support site for their popular browser and email software.

Site maintained by Melissa White mw2w@virginia.edu

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